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About Good2Give

Good2Give is a not-for-profit organisation that makes it easy for businesses and donors to connect with charities and community organisations that matter to them. Our aim is to deliver $300 million to charitable communities by 2020. Good2Give helps businesses maximise the impact and benefits of charitable giving through effective technology solutions as well as expert advice on community investment strategies and sustainable charity partnerships.

We are proud to call the likes of Aurizon, Suncorp Group, Stockland, Qantas, and Toyota our clients. We are a national organisation with more than 20 staff located in Sydney, Melbourne and the Gold Coast.


Client Relations Manager

Reports to: Head of Client and Charity Relations

Engagement: 37.5 hours (5 days) per week

Location: Melbourne

About Good2Give

Good2Give is a not-for-profit organisation that makes it easy for businesses and donors to connect with charities and community organisations that matter to them. Our aim is to deliver $300 million to charitable communities by 2020. Good2Give helps businesses maximise the impact and benefits of charitable giving through effective technology solutions as well as expert advice on community investment strategies and sustainable charity partnerships.

Having worked with hundreds of companies and government departments over the years, we currently count over 20 per cent of the ASX100 as clients, although our services extend across small to medium businesses as we deliver solutions that meet specific needs

We are proud to call the likes of Westpac, Suncorp Group, Stockland, Facebook, Qantas, and Toyota our clients. We are a national organisation with 24 staff located in Sydney, Melbourne and the Gold Coast.

Overview of the Role

Good2Give requires a highly competent self-starter to join our team as a full-time Client Relations Manager to manage our growing corporate client customers in Melbourne, and beyond.

You will have a minimum of three years’ experience in new business development and three to five years account management experience. You might be currently working in strategic account growth and management in the corporate sector, in IT&T or fulfilment solutions (such as payments or payroll) or a Corporate Community/Social Responsibility role with a passion for technology that enables greater giving and looking for a new challenge. Your interaction with a wide variety of prospects and clients including many top Australian companies, Government and charities, ensures this is a very exciting and diverse role, and one that will enable you to develop your business skills further and position you as an independent community investment adviser. You will be an integral part of the small Good2Give team, and excited by the opportunities that lie ahead in this complex and developing sector.

Key Responsibilities and Duties

The Client Relations Manager’s responsibilities include identifying and nurturing new business opportunities and developing long-term relationships with a portfolio of assigned clients, connecting with key business executives and stakeholders across all Good2Give’s service areas. You will have a proven track record of developing new and existing business and be driven by getting results for your clients and helping to grow business strategically. You will liaise between client customers and cross-functional internal teams to ensure the timely and successful delivery of our giving solutions according to customer needs:

  • Identify, qualify and progress new business and cross-sell opportunities taking ownership of the full sales process through to closure.
  • Prepare proposals and contracts
  • Develop a trusted advisor relationship with key strategic accounts, customer stakeholders and executive sponsors that builds and maintains strong, long-lasting relationships
  • Apply a structured and consultative account management approach with both internal and external stakeholders to coordinate and manage programs, campaigns and project implementation and delivery providing oversight and support to our Client Service Team as and when appropriate
  • Operate as the lead point of contact for any and all matters specific to your top tier client portfolio including high severity requests or issue escalations as needed
  • Forecast and track progress to key account metrics across business development and client engagement
  • Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Provide support to senior Good2Give staff as required

Requirements and Attributes

This is a great opportunity to drive solutions that help to build shared social values, a sense of community and genuinely make a difference.

You will be able to demonstrate the following:

  • Results driven and performance focused
  • A structured solution and client customer service focused approach
  • Ability to liaise with a range of C-level and managerial stakeholders in CSR, HR, payroll, and IT
  • The ability to manage business pressures and client customer expectations
  • Account management, project management and new business development expertise
  • Highly organised and an effective time manager to be able to manage multiple tasks with simultaneous delivery deadlines
  • High degrees of initiative, motivation and professionalism
  • Ability to work autonomously but also as part of a team
  • Excellent written and verbal English communication skills
  • Experience with using Salesforce (or equivalent CRM tools)
  • Attention to detail
  • High level of competence with the Microsoft suite of software programs (particularly Excel and Word)
  • An interest and demonstrated understanding of Corporate Social Responsibility (CSR).

To Apply

If you are interested in applying, please send your resume and a cover letter addressing the role responsibilities to jobs@good2give.ngo by 24 May 2019.


Marketing Manager

Reports to: Chief Executive Officer

Engagement: 37.5 hours (5 days) per week – 12 month contract

Supervises: Two

Location: Sydney

Overview

Good2Give requires a highly competent self-starter to join our team as the Marketing Manager. Reporting directly to the Chief Executive Officer, this role combines your talent for exceptional product marketing management with your ability to develop and deliver marketing communication strategies. This role is the glue that binds our product strategy to the tactics we need to drive success in sales. You have a passion for presenting market-leading products and services that not only strengthen our brand, but deliver vital donations to charities. Working closely with our Product and Technology Team and Client Relations Team, you’re collaborative in nature, as well as bold and innovative in your thinking. You are experienced in B2B marketing, but also have an appreciation for B2C. You’re digitally savvy, with an interest in new technologies.

Good2Give services a wide variety of corporate and government clients, and charities, ensuring this is a diverse and challenging role delivering different experiences for varying target audiences. Core to the role is accelerating business development and lead generation together with the growth of donations in Australia and NZ via our online platforms. You will be a key part of the Good2Give team of 25 people.

Position Responsibilities

Working cohesively with key stakeholders within Good2Give, including your direct reports, as well as managing agency relationships effectively will ensure you can deliver the following:

Product Management

  • Develop and manage Good2Give’s product marketing strategies, including:
    •  Analysing market trends and competitive offerings to position our products and services most effectively
    • Packaging of products and services to meet market needs
    • Translating technical details into benefits for the user
    • Pricing strategies
    • Launching of new products and services
    • Support process improvement around online onboarding of new clients
    • Management of all product collateral.
  • Manage and/or have input into market research projects.

Marketing Communications

  • Oversee brand-led communications across all Good2Give outbound and inbound channels, including social media, videos, website, annual reviews, e-newsletters, eDMs, events, etc
  • Manage communications, engagement opportunities and events that ensure lead generation, client retention and engagement across all service areas
  • Establish and execute digital marketing campaigns to support both business development and donor engagement – SEM/SEO, display, social media, performance, programmatic etc
  • Develop, manage and optimise the content marketing strategy
  • Monitor, optimise and report on the data and insights from our digital platforms and campaigns with a focus on continuous improvement
  • Analyse and report on website traffic, conversion and online campaigns
  • Daily management of Good2Give’s digital channels, including the website and social media
  • Manage relationships with key media contacts
  • Manage the marketing communications budget.

Qualifications, Skills and Behaviours

  • 5+ years’ experience in a product marketing role
  • Experience in lead generation and customer acquisition campaigns, achieving positive ROI
  • Experience in creating and managing both online and offline campaigns
  • Analytically minded; strong quantitative skills
  • Creative thinker
  • A solid writer, with excellent verbal communication skills
  • Excellent people and management skills to interact with staff, colleagues, cross-functional teams and third parties. Team player!
  • Interest in philanthropy and the charitable sector
  • Competent in Microsoft Office; comfortable using CRM tools such as Salesforce; familiar with marketing automation tools such as Marketo
  • Ability to multi-task and manage multiple projects/campaigns at any given time
  • Excellent organisational and time management skills
  • Ability to work to deadlines and be self-motivated
  • Ability to work autonomously and in a team
  • Able to adapt to change
  • Results-oriented
  • Model the Good2Give organisational values
  • Bachelor degree in Business, majoring in Marketing.

To Apply

If you are interested in applying, please send your resume and a cover letter addressing the role responsibilities to jobs@good2give.ngo by 29 May 2019.

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